Return Policy – The Wig Factory

Returns & refunds

Wigs must please be unworn, not damaged, and in original packaging.

We arrange couriers to collect your returned order from your address so the process is quick and hassle-free and you do not need to pay any delivery charges!

If you choose to do an Exchange your new order will be delivered as soon as we receive your returned order.

If you choose a Refund then as soon as we have received the returned order we will do a refund into your account via EFT or if you paid via Payfast or Payflex, layup, mobicred, or happy-pay, we will simply do a refund via Payfast or PayJustNow.

Please email us at enquiries@thewigfactory.co.za to arrange a return or refund or visit our Contact Us page for more contact options.

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