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Frequently asked questions

Find answers to common questions about our products and services

We offer a 14-day return policy on all items. Products must be in original condition with tags attached.
Yes! The Wig Factory offers wholesale options for salon owners, resellers, and wig enthusiasts looking to stock up. Contact us directly at www.thewigfactory.co.za or reach out via our social media pages to enquire about wholesale pricing and minimum order quantities.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Yes! We partner with multiple Buy Now, Pay Later providers so you can get your wig now and pay over time. We currently accept PayJustNow, Payflex, Mobicred, HappyPay, ZeroPay, Float and LayUp — available at checkout.